The free plan does not have support options, but for low monthly fees, you may have access to our support team by email, phone or video, depending on the option you select. Having someone there to report to and to be accountable to can make a big difference to help you stay consistent with the program.
However, nothing compares to working directly with Claudie. On the Platinum plan, you will have a set appointment every two weeks, at the same time on the same day to update your program. The appointment happens over video, to give you the benefits of being able to have a face to face interaction with your therapist and none of the inconvenience of leaving the safety and comfort of your home.
Another very important feature of the Platinum plan is the proactive support you will receive from the Mendability team. We will monitor your account and reach out to you whenever we feel that you may be struggling, either because you commented so in your daily notes, or because we have not seen activity on your account in a while. We will not allow you to fail on the program.